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• General Questions
General Questions: • What is Golive-Templates.com? Golive-Templates.com is a powerful on-line web-making tool which allows you to create your own unique website with the help of professional designers.
• What is a website template/flash template? Website templates/flash templates are pre-made webpages "without content". Web templates are very similar to a document or greeting card templates where you insert any images or text. The main website template advantage is that you can preview the look of your future website design right before you pay for it.
• What are the advantages of purchasing a website template? The major advantage is price: you get a high-quality website design for just $20-$70. You don't have to hire a web designer or web design studio and spend much time explaining your preferences besides it usually takes 5-15 days for a good designer to produce a webpage of such quality. So, all you have to do is to choose any ready-made website templates you like best and download it!
• What am I allowed and not allowed to do with the website templates? You may: - Build a website using the web template in any way you like. You may not: - Resell or re-distribute website templates. - Claim intellectual or exclusive ownership to any of our products, either modified or unmodified. All products are the property of content providing companies and individuals. - Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same web design or to buy it at the unique price)
• What are free website templates? / What is the use of free website templates? Free website templatesare the samples, completely identical to those templates available at our template library. They are provided for your familiarization with our products and estimation of your skills needed to operate our website templates. So please, take advantage of this opportunity before purchasing website templates.
• I am looking for a simple website that is easy to setup and maintain using Adobe GoLive. We have many different website templates and all of them have Flash content however, we provide them with non-flash versions as well. Thus, they are easy to edit and maintain with Adobe GoLive.
• Will there be new website templates available in the future? Golive Templates has several teams working on creation and design of the most comprehensive web templates library in the world. Every day new website templates are added to the template library and become available for downloading. So, you can visit our website to find some new website templates every day.
Website Templates Customizing:
• Can I make any changes to the purchased website template (change or remove images and colours, edit links and content etc.)? Yes of course, you can edit any of the website templates yourself and completely customize it for your needs once it has been downloaded. To commit changes you need basic knowledge of the supported software. If you come across some problems, you may always request our support team.
• I want to buy one of your web templates. I am sure that I will need some assistance with customization. Is it possible? Yes, sure. Please visit the Golive Tutorials section of our website for detailed information. If you still have any question, please contact us via e-mail or chat.
• What is the software I need to edit a website template? All our web templates require the following software for editing: - Adobe Golive, Macromedia Dreamveawer MX 2004, Microsoft Front Page 2003+ or any other html-editor (for the html-content); - Adobe Photoshop 6+ (for the images). - Macromedia Flash MX + (for the flash-content);
• I wonder where can I find the information about the software I need to customize my website template? Every template page on our website has "Template Info"- column. There is all the necessary information about this web template and particularly about the software we recommend our customers to edit your website templates.
• Can your web templates be edited with Yahoo Site-builder? You can use any HTML-editors for changing your website templates. However, we recommend our customers to use Adobe Golive, Microsoft Frontpage or Macromedia Dreamweaver because our website templates are most accustomed to them. You will also need Adobe Photoshop (to edit PSD files) and Macromedia Flash MX (to edit Flash-content). You can download the trial version of Macromedia Flash MX from www.macromedia.com.
• Do you have a customer support phone number? Unfortunately, we don't have one, but if you need some technical support, please enter the technical support page and we are ready to help you immediately.
• I've purchased a web template. It looks great. I wanted to customize some images, but the PSD files won't open (I'm using JASC Paintshop Pro 7). Please, help me to solve the problem. Unfortunately JASC Paintshop Pro 7 supports only three image formats: Bitmaps (.PSP in Paint Shop Pro 7TM) JPEG Images (.JPG) GIF Images (.GIF) We recommend you to use Adobe Photoshop for editing .psd files.
• I don't have Adobe Photoshop. Could I have a web template that doesn't require PSD support? Unfortunately, all website templates on the web are based on the .psd files. However, you can use the Gimp instead of the Adobe Photoshop. Please visit this page - http://gimp-win.sourceforge.net/stable.html - to download the Gimp.
• I use Microsoft FrontPage to edit the HTML-content. I'm clicking the hyper-links at my website template, but the links do not open. Any chance I am doing something wrong? Front Page is the visual HTML-editor. Therefore, you can use it for editing pages only. Any links you put in will not work in Front Page. To check your own settings you can use the internet browsers.
• Will I be able to change one web template image into another using Adobe Golive? Yes, you can change the original web template picture into your own one using Adobe Golive.
• Where can I get some photos for my website? You may either make photos by yourself, or purchase them on any website selling photos.
• I made some changes to my website template in Adobe Photoshop. How can I apply them? In order to apply the changes you made to your website template using Adobe Photoshop please, do the following: a) After you made the changes, go to "File" -> "Save for Web..." and press the "Save" button. b) you will see the "Save Optimized As" window then. In the "Save as type" drop-down menu choose "Images Only", go to your html directory and press the "Save" button. You should be asked about the replacement, please confirm it.
• When I opened my web template, I got the warning message that Adobe Photoshop cannot find a certain font. Fonts package in Windows differs from the fonts package in Mac OS. As a result, you may get the warning message that Adobe Photoshop cannot find a certain font. In order to resolve this issue, please replace the font in question with the font with the analogues layout font installed on your computer, e.g. "Arial" with " Geneva ".
Merchant Matters: • What is the difference between the unique and regular price? The REGULAR PRICE: Non-exclusive purchase means that the other people can buy the website template you have chosen some time later. The UNIQUE PRICE: Exclusive purchase guarantees that you are the last person to buy this website template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again.
• Can I pay by money orders? Unfortunately, we accept the payment by credit card only as yet.
• Do you provide a holiday e-card I could customize with my Company's logo? Unfortunately, we do not provide e-cards so far.
• I've made the payment but my project is suspended because of the antifraud check, what should I do? Please, don't worry as this is the usual procedure. Golive Templates billing officers suspend all the projects for an antifraud check of transaction. Please, wait for an e-mail with further instructions. Usually it takes up to 30 minutes.
• Can you please cancel my order and do not send the link because I don't want that site any more? The link is being sent to the customer the very moment the transaction is confirmed. We can cancel the order only in case the web template hasn't been downloaded yet and by the application of the cardholder.
Difficulties: • What if I run into a problem I can't solve? Don't worry. We have customer service representatives standing by 24/7 ready to answer any of your questions via our support centre. You can chat with us 24/7 or email us for a quick response email.
• I've purchased a web template but haven't received the link to download it yet. Please, advice. The obligatory stage of our Credit Card Verification is a telephone call to the cardholder for the purchase confirmation. Once we get a verbal confirmation of the purchase from you, the same moment we will send you a link to download your web template.
• My purchase was confirmed but I did not receive the link. Don't worry. Probably, your server had marked our email as spam. Please, provide us with another email address. We will resend you the link once/over again/once anew.
• Is it possible to reactivate my download link if it was deactivated after 4 days? Yes. Please, contact our billing department and they will reactivate your link.
Enclosure: • What is included in a typical Golive website template? We have three types of Golive website templates to serve all the market needs. HTML-only templates are the most basic and easiest to edit. Some customers prefer not to have Flash so we provide an HTML-template with every template you purchase. Flash templates include flash elements incorporated in the menu and header. Flash templates are full flash templates providing an exciting look and feel beyond the standard experience. We don't recommend Flash templates for the websites with low bandwidth requirements. Most website templates include the main page with 3 or more sub-pages. You need not use all pages, and you can easily add additional sub pages. Pay attention to the fact that you will download our web template as a ZIP archive therefore, you should unzip it before using.
• Do you have any HTML type website templates? You receive Full HTML version of each website template for free when purchase any template on our website.
• Do you provide any demo versions of website templates? Unfortunately, we do not provide demo versions of our website templates so far. However, you have the opportunity to download free golive templates samples check our quality and your skills.
• Do you provide some additional scripts and codes with your website templates? Unfortunately, our website templates have no additional scripts and codes.
• The price says that the non-flash version is included? What does it mean? The phrase "Non-flash version included" means that the package contains additional HTML-only version of this website template. |
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